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382435: Cross-Cultural Communication and Management in a Global Workforce
MGMT-X 490.8

  • Fall 2021
  • Section 1
  • 4 Credits
  • 09/20/2021 to 12/05/2021
  • Modified 09/17/2021

Meeting Times


This course is designed to provide students with the fundamental principles and practical skill sets to understand the diverse cultures that comprise the global workplace of the twenty-first century. Participants discover "cultural proficiency," the cutting-edge approach to successfully navigating the intense diversity challenges of today's interdependent global business community. This unique approach ensures effective communication by unraveling the complex cultural differences between individuals and the impact of cultural programming on different organizational cultures. Participants learn strategies for accommodating diversity both within their own organization and between international organizations.


Course Objectives

Participants will:

Become a 'communication 'chameleon' to adapt to diverse communication styles. 

Become 'culturally proficient' communicators and leaders  Use knowledge of communication and cultural proficiency to conduct successful business negotiations

Compare International Organizations:

Examine the Structure and Cultures of Multi Global Organizations

Become effective facilitators of the Interest' Based Approach ( IBA) for conflict resolution.

Write effective communication messages using the communication process template

Analyze diverse cultural audiences to ascertain cultural programming values and   expectations. Accommodate Diverse Cultures in the Workplace Using 'My Colleague...My Customer Approach

Use the Persuasion Process (AIDA) to Plan Persuasive Presentations  Use the Interest-Based-Approach (IBA) to resolve Cultural Conflict issues

Choose appropriate cultural strategies to successfully negotiate international business arrangements

Maximize employee and colleague productivity and performance through culturally proficient interactions.



Cross Cultural Management: Essential Concepts 3rd Edition

David Thomas and Mark Peterson. Available at LuValle Commons Bookstore or at where you can purchase USED.

ISBN: 978-4522-5750-1


How to Negotiate Anything with Anyone Anywhere Around the World.  3rd Edition.

Frank L. Acuff

ISBN: 978-0-8144-8066

Should be available at LuValle Bookstore, UCLA or can be purchased on Amazon and may be purchased USED for less expense. 




Types of evaluations and related weights
Type Weight Topic Notes
Class Participation 10%
Assigned Activities 20%
Mid-Term Exam 20%
Final Project 50% Course Grading














Plagiarism of any form is a violation of UCLA Student Conduct Code Section 102.01-Academic Dishonesty. Plagiarism includes, but is not limited to, the use of another's words or ideas as if they were one's own, including but not limited to representing, either with the intent to deceive or by the omission of the true source, part of or an entire work produced by someone other than the student, obtained by purchase or otherwise, as the student's original work or representing the identifiable but altered ideas, data, or writing of another person as if those ideas, data, or writing were the student's original work.


Course Grading


Grades will be based on the above guidelines:

 The final course grade will be based on the cumulative number of points earned on all assignments & class participation. There are some variances allowing for a plus or minus. The grade of “D” is not used in graduate school at UCLA and “F” indicates a failure to meet the minimum standard for passing a course:


  1. Outstanding work in every respect: A level of achievement so outstanding that it is normally attained by relatively few students B. Better than average to average but expected level of work at a graduate level: A level of achievement indicating adequate competence in the subject matter/skill. This level will usually be met by a majority of students in the class. C. Passing work but considered below average: A level of achievement which meets the minimum requirements of the course

F – Unacceptable work: A level of achievement, which fails to meet the minimum requirements of the course.


Grading Scale (Based on Points Allotted)

100 %
to 97.0%
< 97.0 %
to 94.0%
< 94.0 %
to 90.0%
< 90.0 %
to 87.0%
< 87.0 %
to 84.0%
< 84.0 %
to 80.0%
< 80.0 %
to 77.0%
< 77.0 %
to 74.0%
< 74.0 %
to 70.0%
< 70.0 %
to 0.0%

Course Policies

Instructor Expectations

Students will be expected to successfully complete the following:

-Secure assigned textbook for course

-Attend class on a regular basis, adhering to all Fordham University policies regarding

attendance, discipline, professional ethics and all other legal and professional


-Participate in class discussions and activities as prescribed by instructor

-Satisfactorily complete all assigned class and outside activities and assignments

-Complete and submit all assigned readings

*Select and complete a final project related to course in mutual agreement with Instructor

-Engage in interactive activities with class colleagues during role-playing scenarios


Course Goals

Understanding and Using the Communication Process to Create Effective Messages

Accommodating Diverse Cultures in the Workplace 

Using the Communication and Persuasion Processes to Plan Persuasive Presentations 

Comparing International Organizations:

Examining the Structure and Cultures of multi global organizations 

Recognizing The Manager as Negotiator 

Acquiring Innovative Approaches to Search for Solutions to competing values and expectations 

Understanding and using Persuasion to Negotiate Agreements with International diverse companies 


Course Format: Web-Enhanced

This course is primarily conducted through in-person course sessions, using Canvas (the learning management system at UCLA Extension) to access materials provided by the instructor. Course materials delivered through Canvas may include:

  • Course announcements and communications
  • Readings, links, videos, and other media
  • Assignment submission areas and grades

Please note that no hard copies of course materials will be made available in class; please print any reference materials necessary in advance of your course session. It is your responsibility to be aware of all assignments, due dates and guidelines.

Note the following points about online course components at UCLA Extension:

  • Students must have basic computer skills, including the use of word processing software, email, and the ability to use internet browsers such as Firefox, Safari, or Chrome in order to complete activities and assignments in Canvas.
  • Students should familiarize themselves with Canvas and are responsible for meeting the minimum technical requirements for using Canvas.

Planning Your Study Time

To plan your study time, it is estimated that you will spend 3 hours per week "in class" with the instructor and approximately 7 additional hours per week outside of class studying for exams, reading, and completing assignments. Depending on the extent of your academic preparation and recent college-level coursework in this topic area, the amount of study time needed may vary considerably.

Institutional Policies

Student Conduct

Students are subject to disciplinary action for several types of misconduct or attempted misconduct, including but not limited to academic dishonesty, such as cheating, multiple submission, plagiarism, or knowingly furnishing false information to the University; or behavioral misconduct, such as theft or misuse of the intellectual property of others, harassment, or disruption of the learning environment. Students are encouraged to familiarize themselves with the Student Rights & Responsibilities Policy and to report concerns regarding at:

Services for Students with Disabilities

In accordance with the Americans with Disabilities Act of 1990, UCLA Extension provides appropriate accommodations and support services to qualified applicants and students with disabilities. These include, but are not limited to, auxiliary aids/services such as sign language interpreters, assistive listening devices for hearing-impaired individuals, extended time for and proctoring of exams, and registration assistance. Accommodations and types of support services vary and are specifically designed to meet the disability-related needs of each student based on current, verifiable medical documentation. Arrangements for auxiliary aids/services are available only through UCLA Extension’s Service for Students with Disabilities Office at (310) 825-7851 or by email at [email protected]. For complete information see:


Your instructor may post the interim grade Incomplete/I if at the end of the class your overall work is of passing quality but a portion could not be submitted for understandable reasons (e.g. illness). It is your responsibility to petition your instructor for permission to submit work late and to provide an explanation, and it is his or her sole decision whether to accept the explanation. If permitted, the Incomplete/I grade will be posted and a time frame defined for you to submit the missing work, ranging from one to twelve weeks. Incomplete/I grades that remain unchanged after twelve weeks will lapse to F, NP or U. Receiving an I grade entitles you to submit only the missing work your instructor has agreed to accept late, and does not allow other work to be retaken or oblige UCLA Extension to provide continuing access to course materials via Canvas. The Incomplete/I grade is not an option for courses that do not bear credit, such as 700, 800, or 900-level courses. For complete information, see:

All Grades are Final

No change of grade may be made by anyone other than the instructor, and then, only to correct clerical errors. No term grade except Incomplete may be revised by re-examination. The correction of a clerical error may be authorized only by the instructor of record communicating directly with personnel of Student and Alumni Services.

Sexual Harassment

The University of California is committed to creating and maintaining a community where all individuals who participate in University programs and activities can work and learn together in an atmosphere free of harassment, exploitation, or intimidation. Every member of the community should be aware that the University prohibits sexual harassment and sexual violence, and that such behavior violates both law and University policy. The University will respond promptly and effectively to reports of sexual harassment and sexual violence, and will take appropriate action to prevent, to correct, and when necessary, to discipline behavior that violates our policy.

All Extension students and instructors who believe they have been sexually harassed are encouraged to contact the Department of Student and Alumni Services for complaint resolution: UCLA Extension, 1145 Gayley Ave., Los Angeles, CA 90024; Voice/TTY: (310) 825-7031. View the University’s full Policy on Sexual Harassment and Sexual Violence at

Additional Items

Protecting Privacy and Data During Live Instruction

Live meeting sessions for this class, when applicable, are being conducted over Zoom. As the host, the instructor may be recording live sessions. Only the host has the ability to record meetings, no recording by other means is permitted. Recorded sessions will be posted in the Videos area of this class unless otherwise notified. Due to privacy, recordings are not available for download and are only accessible via Canvas for the duration of the class. If you have privacy concerns and do not wish to appear in the recording, do not turn on your video and/or audio. If you also prefer to use a pseudonym instead of your name, please let the instructor know what name you will be using so that the instructor knows who you are during the session. To rename yourself during a Zoom meeting, click on Participants, click on your name, click on More, click on Rename. If you would like to ask a question, you may do so privately through the Zoom chat by addressing your chat question to the instructor only (and not to ""everyone""). Additionally, chat may be used and moderated for live questions, and saving of chats is enabled. If you have questions or concerns about this, please contact the instructor via Canvas Inbox.

Pursuant to the terms of the agreement between Zoom and UCLA Extension, the data is used solely for this purpose and Zoom is prohibited from re-disclosing this information. UCLA Extension also does not use the data for any other purpose. Recordings will be deleted when no longer necessary. However, recordings may become part of an administrative disciplinary record if misconduct occurs during a video conference.

Course and Instructor Evaluation

UCLA Extension values your feedback on course and instructor evaluations. We ask all students to take a few minutes to complete an end-of-course evaluation survey. Updates to the course and instruction are influenced by your feedback. Understanding your student experience is essential to ensure continuing excellence in the online classroom and is appreciated by your instructor and the UCLA Extension academic leadership.

Your participation in a survey is voluntary, and your responses are confidential. After instructors submit grades, they will be given an evaluation report, but this report will not contain your name.

About Your Online Course Materials

Please note the following about online course components at UCLA Extension:

  • Students must have basic computer skills, including the use of word processing software, email, and the ability to use internet browsers, such as Safari, Firefox, or Chrome.
  • Students are responsible for meeting the technical requirements of Canvas and familiarizing themselves with the Canvas Learning Management System.
  • Students are responsible for keeping a copy of all assignments and work submitted, and to be aware of all assignments, due dates, and course guidelines.
  • Students are encouraged to keep and/or download a local copy of their assignment files, as access to the online environment of a specific course is limited to 30 days after the final course date, as listed in the course catalog.

    If you need assistance downloading student materials from your course, please contact Canvas Support or the Office of Instructional Enhancement.

UCLA Extension Canvas and Learning Support

For immediate 24/7 Canvas technical support, including holidays, click on Help (located on the menu to the left) where you can call or chat live with a Canvas Support representative.

UCLA Extension Instructional Design and Learning Support
The UCLA Extension Learning Support staff assists both students and instructors with Canvas-related technical support, as well as general and administrative questions.

Learning Support staff is available Monday through Friday, from 8 AM to 5 PM (Pacific Time), except holidays:


Cross Cultural Communication and Management in a Global Workplace



Week One


Defining Culture:  

The Role of ‘Cultural Programming’ on Communication, Conflict, and Competing Expectations between Cultures


Power Point viewing of changing landscape in perceptions of culture and cultural definitions


Assignment: Review workplace experience where you had difficulty accepting diverse expectations and how you dealt with it. 

Group Activity: Exchange cultural programming experiences as they shaped current values and expectations in the workplace.

How did it affect your working well with colleagues in the workplace?


Week Two


Accommodating Culturally Diverse Values: Analyzing Culturally Diverse Behaviors and Practices Through the ‘Lens’ of Cultural Proficiency


Power Point and instructor demonstration of the six levels of cultural proficiency.


Assignment: Students will read instructor assigned articles on cultural proficiency and summarize key points.

Students will write specific examples of their own culturally proficient behaviors and areas they need to improve.

Students will reflect on each level and provide specific examples of culturally proficient and deficient behaviors in pas



Week Three





Week Four:







Week Five 


Becoming Culturally Proficient: 

Assessing and Building Your Own Set of Culturally Proficient Behaviors, Practices



Strategies for Becoming Culturally Proficient






Becoming a Culturally Proficient Organization

Instructor Lecture Video:  Discussion of key concepts and assumptions that underlie the premises of cultural proficiency



Instructor narrated PowerPoint presentation outlining selected strategies for advancing along the cultural proficiency continuum



Instructor led video discussion using case study of Organizations that have implemented formal cultural proficiency and diversity Initiatives

Assignment: Students will construct their own written template with specific plans to improve their cultural proficiency based on reflections from previous activities.


Assignment:  Students will create a cultural proficient Action Plan, selecting strategies from course activities to practice and record in weekly journals.




Assignment:  Students will evaluate their current or previous organization to determine the extent to which that organization is culturally proficient.  Students will add recommendations for advancing the organization along the culturally proficient continuum.



Week Six










Week Seven




Week Eight


Understanding the Communication Process: 

Using the Communication Process to Plan Effective Messages








Midterm Examination Project



Becoming a Cultural ‘Chameleon’: 

Assessing Communication Styles and Impact on Effective Communication

Instructor visuals demonstrating the Communication Process Sequence.

Class Discussion:  How messages are transmitted from Sender to Receiver.

Activity:  Create an effective message using the Communication process as a Planning template








Lecture: Instructor driven discussion of the four communication styles

Videos:  Examples of the four styles of communication through You Tube and instructor created videos





Assignment: Students will plan an effective message by selecting a situation needing communication, analyzing the audience, and constructing the message using the Communication Process as a Planning template.

Students will communicate their message and evaluate its effectiveness.






Assignment: Writing effective communications to others with diverse and competing communication styles.





Week Nine







Week Ten







Week Eleven


Negotiating in the Internationally Global Economy

Using cultural proficiency knowledge to plan and deliver persuasive presentations to international, diverse organizations.


Innovative Solutions for Resolving Culturally Derived Conflict






Final Examination Project Team Planning International Business Meeting

 Instructor Power Point demonstrations.

Video Clip Presentations of culturally effective and ineffective presentations



Instructor narrated PowerPoint Presentation outlining the Interest -Based-Approach Phases of Conflict Resolution

Demonstration video of how to conduct an Interest Based Approach Session

 Assignment: Students will work in teams to design a culturally persuasive presentation to a hypothetical international company.





Assignment: Students will conduct a hypothetical Interest Based Approach session from several scenarios using all phases of the approach and recommend a mutually agreed upon solution.



Week Twelve          Reserved for Final

 11/29-12/05          Project Submissions and Evaluation