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374000: Solution Assessment, Validation, and Implementation
MGMT-X 430.715

  • Summer 2020
  • Section 1
  • 4 Credits
  • 06/22/2020 to 08/31/2020
  • Modified 07/05/2020

Description

The solution, assessment, validation, and implementation of issues and/or opportunities depends on the quality alternatives identified through requirements gatherings and analysis. In this final process step, the business analyst can strategically propose and model effective solutions within the context of the organization. Key “deliverables” in this course include development of estimates for time and the resources and budgets required to implement solutions that meet the project requirements. Additionally, this course focuses on how to design and implement solutions with measurable, reportable outcomes. Business analysts are accountable for proposed solutions just as they are accountable for prior process steps. In this class, the student learns to facilitate the solution process: developing alternatives, solution selection, ensuring usability, supporting the quality assurance, and on-time, on-budget implementation. The ability to assess projects after implementation is included as a key component of a business analyst's job, therefore learning how to evaluate internal reporting technology options, as well as reporting formats is a prerequisite for future assessment and validation of the solution(s). Effective stakeholder communications of the impacts and post-implementation reviews and assessments are a part of the business analyst's responsibilities and are included in this course.

Objectives

  • Evaluate functioning solutions to understand the value they deliver and identify opportunities for improvement.
  • Applied Knowledge in identifying the appropriate measures for assessing solution performance.
  • Applied Knowledge of validating the performance measures with key stakeholders.
  • Applied Knowledge of collecting appropriate performance measures to assess solution performance.
  • Applied Knowledge of highlighting identified risks.
  • Applied Knowledge of identifying relevant trends.
  • Applied Knowledge of testing and analyzing performance measures to ensure accuracy.
  • Applied Knowledge of identifying the root cause of performance variances and recommending actions.
  • Applied Knowledge of identifying internal solution component dependencies.
  • Applied Knowledge of performing problem analysis to identify the source of solution limitations.
  • Applied Knowledge of performing impact assessment activities to quantify factors that effect solution performance.
  • Applied Knowledge of assessing enterprise culture.
  • Applied Knowledge of completing stakeholder impact analysis.
  • Applied Knowledge of assessing solution impact on organizational structure.
  • Applied Knowledge of performing operational assessment.
  • Applied Knowledge of ensuring appropriate solution performance measures are being used.
  • Applied Knowledge of providing substantiated recommendations.

Outcomes

  • Leverage an understanding of the organization to identify the most effective means of implementing a change.
  • Demonstrate capability in multiple analysis methodologies.
  • Adapt communication style to the needs of the situation and the individual.
  • Demonstrate proficiency in using office applications to document, track, and communicate information and artifacts.
  • Demonstrate an ability to learn quickly and willingly.
  • Leverage holistic view of people, processes and technology to understand the enterprise.
  • Demonstrate the ability to incorporate business and industry knowledge into work.
    • Make and help others make the best decision based on appropriate criteria, such as:  business need,       opportunities, risk, compliance, and ability to achieve the desired outcome.
  • Demonstrate an understanding of the organization’s nuances and how to get things done.

Materials

Note--These 3 required texts relate to the initial class: Fundamentals of Business Analysis and are also utilized in this course:

BABOK: A Guide to the Business Analysis Body of Knowledge, published by the International Institute of Business Analysts: ISBN-13: 978-1-927584-02-6. Note: This text is utilized across all courses in the Business Analyst Certificate program.  Referred to as “BABOK® Guide)

Business Analyst’s Handbook, Howard Podeswa, published by Course Technology PTR, Cengage Learning. ISBN-13: 978-1-59863-565-2 (paperback). Referred to as “Handbook”

Business Analysis, 3rd edition, Paul, Cadle, and Yeates, published by BCS Learning & Development. ISBN-13: 978-1-78017-277-4 (paperback). Referred to as “Paul and Cadle”.

 

Note--Purchase of these texts are required for this course and are on prior course book lists:

Mastering the Requirements Process: Getting Requirements Right, 3rd edition, Suzanne Robertson and James Roberston, published by Addison-Wesley. ISBN 978-0-321-81574-3. Referred to as “Requirements”. This text is also required for the Business Analysis Planning and Monitoring Essentials course in this certificate program.

Getting It Right: Business Requirement Analysis Tools and Techniques, Kathleen Hass, Don Wessels, and Kevin Brennan, published by Management Concepts. ISBN 978-1-56726-211-7. Referred to “Right” text.

Hot Groups: Seeding Them, Feeding Them, & Using Them to Ignite Your Organization, Jean Lipman-Blumen & Harold J. Leavitt, published by Oxford University Press. ISBN 0-19-512686-6. Referred to as “Hot” text.

 

Note-- Text required for this class:

The Business Analyst as a Strategist, Kathleen Hass, published by Management Concepts.  ISBN 978-1-56726-209-4. Referred to as “Strategy” text.

Evaluation

Course grades will be based on participation and completion of assignments as follows:

 

%  Grade

20%        Quizzes over readings

20%        Active Participation in class

30%        Individual case submissions

30%        Group case presentations

Assignments will be graded based on points. I will make every attempt to grade homework within five days after the due date. Further information about discussions, assignments, and other course components is provided in the appropriate weekly folders.

Criteria

Evaluation criteria, or rubric, will be provided for each assignment.

Points Breakdown:

 

Number of assignments

Points per assignment

Total points available

Discussions

7

100

700

Weekly Assignments

10

100

1000

Weekly Quizzes

10

10

100

Final Project

1

75

75

Final Exam

1

100

100

Total Points

 

 

1875

Breakdown

A+
100 %
to 97.0%
A
< 97.0 %
to 94.0%
A-
< 94.0 %
to 90.0%
B+
< 90.0 %
to 87.0%
B
< 87.0 %
to 84.0%
B-
< 84.0 %
to 80.0%
C+
< 80.0 %
to 77.0%
C
< 77.0 %
to 74.0%
C-
< 74.0 %
to 70.0%
F
< 70.0 %
to 0.0%

 

Course Policies

Learning Management System:

Canvas is a cloud-based learning management system (LMS) by Instructure. Canvas is a modern, easy-to-use, reliable and adaptable LMS that supports current and evolving teaching and learning needs.

All eLearning courses at UCLA Extension are delivered online through Canvas. The system is compatible with all major web browsers (current versions only), is user-friendly, and integrates with most social media services.

Attendance

No student may enter upon any organized instructional activity until registered and enrolled with the approval of the appropriate study list authority. No student may begin or continue a course if the officer of instruction in charge considers the student unqualified by lack of preparation. Late registration may not be used to justify inadequate performance in a course (Regulations of the Academic Senate University of California, SR 542).

 

Attendance at UCLA classes is limited to duly enrolled regular-session or concurrent UCLA Extension students. Guests may attend lectures only with instructor approval. Students may be dropped from a course for academic reasons such as lacking the approved requisites and requirements. If attendance is an academic requirement established by the instructor, students may be dropped from a class because of excessive absences.

For this course, you are required to participate weekly. Your discussion boards serves as your attendance/participation for the week so you must keep up with that assignment weekly. If you do not participate for more than two weeks, you will be withdrawn from the course for lack of participation in the course.

Incomplete: The interim grade Incomplete may be assigned when a student's work is of passing quality, but a small portion of the course requirements is incomplete for good cause (e.g. illness or other serious    problem). It is the student’s responsibility to discuss with the instructor the possibility of receiving an “I” grade as opposed to a non-passing grade. The student is entitled to replace this grade by a passing grade and to receive unit credit provided they complete the remaining coursework satisfactorily, under the supervision of and in a time frame determined by the instructor in charge, but in no case later than the end of the next academic quarter. At that time, the Registrar will cause all remaining Incomplete to lapse to the grade "F". Note: Receiving an “I” does not entitle a student to retake all or any part of the course at a later date.

Policy on Student Conduct

Students are subject to disciplinary action for several types of misconduct or attempted misconduct, including but not limited to dishonesty, such as cheating, multiple submission, plagiarism, or knowingly furnishing false information to the University; or theft or misuse of the intellectual property of others or violation of others' copyrights.  Students are encouraged to familiarize themselves with policy provisions which proscribe these and other forms of misconduct at https://www.uclaextension.edu/Pages/str/StudentConduct.aspx.

Weekly Assignments

Each week you are required to read various material. The weekly assignment is to summarize what you’ve learned in a Word document of a minimum of 500 words. You must submit this is APA format and are given in the assignment area a sample APA document for you to follow. At a minimum, you should be referencing the books you have read for the week. If you do additional research, please add that material to the reference area.

Rubric for Assignment
Points
Synthesis of concepts in 500 or more words (critical to class performance)
60
Applications of personal experience
10
Writing standards
15
APA format
15
Timeliness: (deduction) 
5/per day

Weekly Quizzes

There will be a short quiz to complete each week based on the reading material.

Discussion Forums

All initial posts must be a minimum of 250 words due by Sunday of the first week and you must respond to three classmate’s initial post with a minimum of 75 words due by the end of the second week. Grammar and spelling errors will be deducted.

Please note, Canvas states the due date is at the end of the first week, this is date your initial post is due and there will be a 5-point deduction per day that you're late. The last day the discussion is available and that you can post at the end of the second week. After the second week, the discussion will be closed and you cannot get credit for any part you missed.

Rubric for Learner Posts

Points

Synthesis of concepts in 250 or more words (critical to class performance)

35

Applications of personal experience

10

Writing standards

10

Response to three or more students 75 words or More

45

Timeliness: (deduction) 

5/per day

 

Due Dates

Students are expected to submit classroom assignments by the posted due date and to complete the course according to the published class schedule.  As adults, students, and working professionals I understand you must manage competing demands on your time. All assignments are due by Sunday evening at 11:59pm of the week it is given. You have one extra week to submit the work late with half credit or more with the exception of the reply week for discussions. You only have one week to post your replies so do not miss the due date.

Institutional Policies

Student Conduct

Students are subject to disciplinary action for several types of misconduct or attempted misconduct, including but not limited to dishonesty, such as cheating, multiple submission, plagiarism, or knowingly furnishing false information to the University; or theft or misuse of the intellectual property of others or violation of others' copyrights. Students are encouraged to familiarize themselves with policy provisions which proscribe these and other forms of misconduct at: https://www.uclaextension.edu/pages/str/studentConduct.jsp

Services for Students with Disabilities

In accordance with the Americans with Disabilities Act of 1990, UCLA Extension provides appropriate accommodations and support services to qualified applicants and students with disabilities. These include, but are not limited to, auxiliary aids/services such as sign language interpreters, assistive listening devices for hearing-impaired individuals, extended time for and proctoring of exams, and registration assistance. Accommodations and types of support services vary and are specifically designed to meet the disability-related needs of each student based on current, verifiable medical documentation. Arrangements for auxiliary aids/services are available only through UCLA Extension’s Service for Students with Disabilities Office at (310) 825-7851 or by email at [email protected]. For complete information see: https://www.uclaextension.edu/pages/str/studentswithDisabilities.jsp

Incompletes

Your instructor may post the interim grade Incomplete/I if at the end of the class your overall work is of passing quality but a portion could not be submitted for understandable reasons (e.g. illness). It is your responsibility to petition your instructor for permission to submit work late and to provide an explanation, and it is his or her sole decision whether to accept the explanation. If permitted, the Incomplete/I grade will be posted and a time frame defined for you to submit the missing work, ranging from one to twelve weeks. Incomplete/I grades that remain unchanged after twelve weeks will lapse to F, NP or U. Receiving an I grade entitles you to submit only the missing work your instructor has agreed to accept late, and does not allow other work to be retaken or oblige UCLA Extension to provide continuing access to course materials via Canvas. The Incomplete/I grade is not an option for courses that do not bear credit, such as 700, 800, or 900-level courses. For complete information, see: https://www.uclaextension.edu/pages/str/grading.jsp

All Grades are Final

No change of grade may be made by anyone other than the instructor, and then, only to correct clerical errors. No term grade except Incomplete may be revised by re-examination. The correction of a clerical error may be authorized only by the instructor of record communicating directly with personnel of Student and Alumni Services.

Sexual Harassment

The University of California is committed to creating and maintaining a community where all individuals who participate in University programs and activities can work and learn together in an atmosphere free of harassment, exploitation, or intimidation. Every member of the community should be aware that the University prohibits sexual harassment and sexual violence, and that such behavior violates both law and University policy. The University will respond promptly and effectively to reports of sexual harassment and sexual violence, and will take appropriate action to prevent, to correct, and when necessary, to discipline behavior that violates our policy.

All Extension students and instructors who believe they have been sexually harassed are encouraged to contact the Department of Student and Alumni Services for complaint resolution: UCLA Extension, Suite 113, 10995 Le Conte Ave., Westwood; Voice/TTY: (310) 825-7031. View the University’s full Policy on Sexual Harassment and Sexual Violence at http://policy.ucop.edu/doc/4000385/SHSV.

Additional Items

Course and Instructor Evaluation

UCLA Extension values your feedback on course and instructor evaluations. We ask all students to take a few minutes to complete an end-of-course evaluation survey. Updates to the course and instruction are influenced by your feedback. Understanding your student experience is essential to ensure continuing excellence in the online classroom and is appreciated by your instructor and the UCLA Extension academic leadership.

Your participation in a survey is voluntary, and your responses are confidential. After instructors submit grades, they will be given an evaluation report, but this report will not contain your name.

About Your Online Course Materials

Please note the following about online course components at UCLA Extension:

  • Students must have basic computer skills, including the use of word processing software, email, and the ability to use internet browsers, such as Safari, Firefox, or Chrome.
  • Students are responsible for meeting the technical requirements of Canvas and familiarizing themselves with the Canvas Learning Management System.
  • Students are responsible for keeping a copy of all assignments and work submitted, and to be aware of all assignments, due dates, and course guidelines.
  • Students are encouraged to keep and/or download a local copy of their assignment files, as access to the online environment of a specific course is limited to 30 days after the final course date, as listed in the course catalog.

    If you need assistance downloading student materials from your course, please contact Canvas Support or the UCLA Extension Learning Support Team.

UCLA Extension Canvas and Learning Support

For immediate 24/7 Canvas technical support, including holidays, click on Help (located on the menu to the left) where you can call or chat live with a Canvas Support representative.

UCLA Extension Instructional Design and Learning Support
The UCLA Extension Learning Support staff assists both students and instructors with Canvas-related technical support, as well as general and administrative questions.

Learning Support staff is available Monday through Friday, from 8 AM to 5 PM (Pacific Time), except holidays:

Schedule

Dates

Topic/Reading

Assignment

Due Date

 

Week 1

6/22- 6/28

Perspectives and Analysis Specific to the Company Context

  • Read BABOK® pp. 367-380 (Agile focus)
  • Read BABOK® Chapter 8 Solution
  • Evaluate Appendix C in “Strategy” –Issues Log
  • Introduction Post
  • Online Reading Assignment
  • Weeks 1/2 Discussion
  • Week 1 Assignment
  • Week 1 Quiz
6/28//20

Week 2

6/29- 7/5

Business Intelligence

  • Read BABOK® pp. 381-393
  • Read Chapter 1 of “Strategy”
  • Evaluate Appendix D in “Strategy” –Decision Log
  • Weeks 1/2 Discussion
  • Week 2 Assignment
  • Week 2 Quiz
7/05/20

Week 3

7/6- 7/12

Information Technology

  • Read BABOK® pp. 394-407
  • Read Appendix D in “Strategy” – Decision Log
  • Weeks 3/4 Discussion
  • Week 3 Assignment
  • Week 3 Quiz
7/12/20

Week 4

7/13- 7/19

Business Architecture

  • Read BABOK® pp. 408-423
  • Read Chapter 3 in “Strategy”
  • Read Appendix F in “Strategy” – Project Ranking
  • Weeks 3/4 Discussion
  • Week 4 Assignment
  • Week 4 Quiz
7/19/20

Week 5

7/20 - 7/26

Business Process Management

  • Read BABOK® pp.424-440
  • Read “Handbook” Review Chapter 6 on Templates
  • Read Appendix E in “Strategy” – Risk Log
  • Weeks 5/6 Discussion
  • Week 5 Assignment
  • Week 5 Quiz
7/26/20

Week 6

7/27 - 8/2

Techniques to Task Mapping

  • Read BABOK® Appendix B
  • Read Chapter 5 in “Strategy”
  • Task mapping examples as input for solution communications
  • Weeks 5/6 Discussion
  • Week 6 Assignment
  • Week 6 Quiz
8/02/20

Week 7

8/03- 8/09

Team Communications

  • Read Chapter 6 in “Strategy”
  • Read Appendix A in “Strategy” – Decision log
  • Read Chapter 1 in “Hot”
  • Weeks 7/8 Discussion
  • Week 7 Assignment
  • Week 7 Quiz
8/09/20

Week 8

8/10 - 8/16

Implementation = Group Behavior Change

  • Read Chapters 11, 12 in “Hot”
  • Weeks 7/8 Discussion
  • Week 8 Assignment
  • Week 8 Quiz
8/16/20

Week 9

8/17 - 8/23

Guarding Against Implementation Failure

  • Chapters 15 and 16 in “Hot”
  • Weeks 9/10 Discussion
  • Week 9 Assignment
  • Week 9 Quiz
8/23/20

Week 10

8/24-8/30

Lessons Learned

  • Read BABOK® pp. 296-302
  • Read “Right” Chapter 9
  • Weeks 9/10 Discussion
  • Week 10 Assignment
  • Week 10 Quiz
8/30/20

Week 11

8/31 - 9/6

Final Exam

  9/06/20