353833: Leadership Communication Strategies
MGMT-X 490.996

Summer 2017
Section 1
4 Credits
06/28/2017 to 09/06/2017
Modified 06/08/2017

Description

This course is designed to improve interpersonal behaviors and communication skills for those in leadership roles with the goal of improving relationships, productivity, and the quality of work. Topics include a review of basic communication skills: listening, self-disclosure, and methods of expression; more advanced skills: nonverbal communication, influencing behaviors, addressing hidden agendas, and male/female communication in the workplace; conflict management skills; assertiveness; and responding to criticism.

Objectives

Upon completion, you will be able to implement the following leadership communication SKILLS:

In-depth knowledge & practice of Be’ing you, your skills, your values and leading your own life first
Clarify your own WHY in life, both personal and professional
Identify the driving motivations (hidden agendas) behind human communications & behaviors
Design your own leadership communication style by elaborating on your own strategies

Methodology:

This course will consist of in-class meetings, group discussions and audiovisual studies for assignments. The discussions and assignments serve as means to apply the theory learned from the teaching materials to your professional settings. You are highly encouraged and expected to interact and share your perspective & feedback with your class-mates in order to improve your leadership communication skills.

Because this is a Leadership Communication course, I need to be able to see you in action - meaning, while you are communicating, asking questions, - in order for me to measure & grade your awesome skills. Therefore, participation (not only attendance but also in-class interaction) is highly encouraged. Not participating in group discussions will not grant you a passing grade. Also, not submitting & not performing the final presentation as a final project will not grant you a passing grade.

Outcomes

Learning Outcomes:

1. Knowledge & the wisdom of the NLP at Work book with its 22 chapters on effective people skills

2. Understanding the subjective structure of communication by utilizing powerful questioning techniques

3. Developing clear and effective communication strategies by clarifying your own WHY

4. Preparing and producing a 10-min Presentation on your own Leadership Communication Style

Materials

Recommended Readings:

1. TEXTBOOK: No need to buy; E-book will be provided by the instructor.

NLP At Work: Neuro Linguistic Programming, The Essence of Excellence (People Skills for Professionals), Third Edition. Knight, Sue, London, 2009

This book is very easy to read and full of practical examples that can instantly be implemented in one’s life. Topics include enriched communication, clean questions, strategies for successful living, resolving conflict, filters on your world, levels of change, high performance coaching, etc.

2. No need to buy for the course, recommended for personal leadership

Awaken the Giant Within: Robbins, Anthony, Free Press, 2003

Anthony Robbins is the Founder of Coaching industry, owner of 13 multi-million dollar businesses and a guru of peak performance. And in this book he talks about formulas and strategies for almost every aspect of a person’s life, by simply using the power of NLP techniques. Highly recommended!

3. No need to buy for the course, recommended to learn about persuasion

Persuasion Engineering: Sales & Business Language & Behavior. Bandler, Richard & La Valle, John, Meta Publications, 1996

Richard Bandler is the genius behind today’s #1 communication & behavior technology: NLP. Being the creator and the pioneer of all the personal development tools and strategies, Richard Bandler breaks down what it takes to persuade a human mind in this book. Can be used everywhere in one’s life.

4. Recommended Website for research:

Harvard Business Review on Leadership Studies: http://hbr.org/

HBR is source I use for my own studies and researches when I design a course or training. Very trustworthy, high credibility and persuasive as well. Highly recommended!

5. Recommended Website for additional research:

TED Talks: Ideas worth spreading: http://www.ted.com/

This is the source to watch 18 min talks of successful people in their own topic. Very inspirational.

6. Recommended Magazine for additional research:

Success Magazine: What achievers read: http://www.success.com/

Interviews with successful people and new trends in achieving success. Very motivational.

Deliverables

This course will cover a comprehensive analysis of 7 C’S OF A TODAY’S LEADER by enabling students to create their own Leadership Communication Style based on the following competencies:

1. Consciousness / Self-Awareness

2. Confidence / Communication Process

3. Calling / Human Needs Psychology

4. Commitment / Principle of Identity

5. Control / Emotional Intelligence

6. Charisma / Power of Influence

7. Contribution / Passion for Human Excellence

Evaluation

Evaluation & Grading:

Course grades will be based on attendance, class participation and completion of assignments as follows:

% Item
25% PDF & Final Presentation
25% Final Exam
30% Assignments
20% Participation & Discussions

A+	100 %	to 97.0%
A	< 97.0 %	to 94.0%
A-	< 94.0 %	to 90.0%
B+	< 90.0 %	to 87.0%
B	< 87.0 %	to 84.0%
B-	< 84.0 %	to 80.0%
C+	< 80.0 %	to 77.0%
C	< 77.0 %	to 74.0%
C-	< 74.0 %	to 70.0%
F	< 70.0 %	to 0.0%

Participation

Since there is also access to the online sessions by Canvas, it is imperative that participants set aside enough time to complete their course requirements and submit assignments by the provided deadlines.

During this course, you may anticipate spending approximately 4-6 hours weekly on reading and viewing course materials, completing assignments and activities, and engaging with your fellow trainees.

Due Dates & Grading

All work will be assessed within 1 week of the due date for the assignment. Materials submitted must meet the criteria outlined by the assignment prompt to earn full credit.

PLEASE READ: All assignments must be submitted by their due dates. Failure to submit the required course elements outlined above AND obtain the minimum points required will result in failing the course.

Final Presentation (25%)

As a term project, you are required to prepare both a PDF document and an In-class Final Presentation about your own leadership communication style that you will integrate into your own personal and professional life. The aim of this presentation is not only improving public speaking and presentation skills; but also learning how to model a leader and transfer his/her leadership communication strategies into your personal leadership strategies.

Your in-class presentation is mandatory to complete the course.

Your presentation needs to include the following components:

Presentation document in PDF format (mandatory) – 10%
- Minimum 10 – Maximum 15 slides – 3%
- 6 bullet points per slide – 2%
- Covering all 7C’s – 5%
In-class Final Presentation Format (mandatory) – 15%
- Minimum 5 – Maximum 10 minutes long – 2%
- A professional look: business attire (NO flip-flops!) – 3%
- Covering all 7C’s – 5%
- Demonstrating all 7C’s - 5%

Final Exam (25%)

Short essay questions will be utilized in order to build the theoretical knowledge. And there will be 5 essay questions, 5 points each.

Assignments (30%)

Homeplay assignments (10 pts each + 3 x 5pts bonuses) have analytical and experimental value in meeting the course objectives. All assignments are expected when due. Late assignments are subject to lowering of grade.

Participation & Discussions (20%)

All mandatory discussions, designed to encourage your engagement, will be graded 5 points each.

Breakdown

Assignments and Due Dates

The weekly assignments, course exam and final presentation and their due dates are listed below. Be sure to follow the rubrics closely in order to achieve full points.

Graded Activity	Points Possible	Due Date
Assignment #1: http://www.tonyrobbins.com/ue/disc-profile.php	10	July 5
Assignment #2: List 5 strengths and 5 weaknesses of your personality including their reasons WHY	10	July 12
ONLINE Bonus Point Opportunity #1: What is your Calling in life? (to be shared as Personal Mission & Vision Statements in group discussion)	5	July 19
Assignment #3: Write down your top 3 commitments in life including their reasons WHY	10	July 26
Assignment #4: What kind of emotions are you letting to control your moment, your hour or day?	10	August 2
ONLINE Bonus Point Opportunity #2: Who, What, When, Where, Why and How can you contribute to the world?	5	August 9
Final Exam: Leadership Communication Strategies Review	25	August 16
Assignment #5: Choose a Leader, Analyze him/her for 7C qualities	10	August 23
Mandatory Final Presentation: Your Own Leadership Style in both PDF & in-class presentation formats	25	August 30
ONLINE Bonus Point Opportunity #3: Give constructive feedback to presenters regarding their in-class presentations	5	September 6
Total Points:	100 (+15)	All grades will be posted on September 15, 2017

Course Policies

Training Completion Requirements (PLEASE REVIEW)

To successfully complete this course and obtain a passing degree, participants MUST follow the following requirements:

Attendance to a minimum of 8 meetings (you can miss only 3 meetings)
Create a presentation about your own leadership style (min 10 – max 15 slides)
Present your leadership style (10 minutes max) in the class. I want to hear about YOUR OWN leadership style; please do not prepare a generic presentation, you won’t earn your points)

PLEASE READ: Completing assignments and showing up in the mandatory in-class meeting (last week) will not be enough to obtain a passing degree, if the above requirements are not met. LEADERS ARE READERS!

Institutional Policies

Student Conduct

Students are subject to disciplinary action for several types of misconduct or attempted misconduct, including but not limited to dishonesty, such as cheating, multiple submission, plagiarism, or knowingly furnishing false information to the University; or theft or misuse of the intellectual property of others or violation of others' copyrights. Students are encouraged to familiarize themselves with policy provisions which proscribe these and other forms of misconduct at: https://www.uclaextension.edu/pages/str/studentConduct.jsp

Services for Students with Disabilities

In accordance with the Americans with Disabilities Act of 1990, UCLA Extension provides appropriate accommodations and support services to qualified applicants and students with disabilities. These include, but are not limited to, auxiliary aids/services such as sign language interpreters, assistive listening devices for hearing-impaired individuals, extended time for and proctoring of exams, and registration assistance. Accommodations and types of support services vary and are specifically designed to meet the disability-related needs of each student based on current, verifiable medical documentation. Arrangements for auxiliary aids/services are available only through UCLA Extension’s Office for Students with Disabilities at (310) 825-0183 or by email at [email protected]. For complete information see: https://www.uclaextension.edu/pages/str/studentswithDisabilities.jsp

Incompletes

Your instructor may post the interim grade Incomplete/I if at the end of the class your overall work is of passing quality but a portion could not be submitted for understandable reasons (e.g. illness). It is your responsibility to petition your instructor for permission to submit work late and to provide an explanation, and it is his or her sole decision whether to accept the explanation. If permitted, the Incomplete/I grade will be posted and a time frame defined for you to submit the missing work, ranging from one to twelve weeks. Incomplete/I grades that remain unchanged after twelve weeks will lapse to F, NP or U. Receiving an I grade entitles you to submit only the missing work your instructor has agreed to accept late, and does not allow other work to be retaken or oblige UCLA Extension to provide continuing access to course materials via Canvas. The Incomplete/I grade is not an option for courses that do not bear credit, such as 700, 800, or 900-level courses. For complete information, see: https://www.uclaextension.edu/pages/str/grading.jsp

All Grades are Final

No change of grade may be made by anyone other than the instructor, and then, only to correct clerical errors. No term grade except Incomplete may be revised by re-examination. The correction of a clerical error may be authorized only by the instructor of record communicating directly with personnel of Student and Alumni Services.

Sexual Harassment

The University of California is committed to creating and maintaining a community where all individuals who participate in University programs and activities can work and learn together in an atmosphere free of harassment, exploitation, or intimidation. Every member of the community should be aware that the University prohibits sexual harassment and sexual violence, and that such behavior violates both law and University policy. The University will respond promptly and effectively to reports of sexual harassment and sexual violence, and will take appropriate action to prevent, to correct, and when necessary, to discipline behavior that violates our policy.

All Extension students and instructors who believe they have been sexually harassed are encouraged to contact the Department of Student and Alumni Services for complaint resolution: UCLA Extension, Suite 113, 10995 Le Conte Ave., Westwood; Voice/TTY: (310) 825-7031. View the University’s full Policy on Sexual Harassment and Sexual Violence at http://policy.ucop.edu/doc/4000385/SHSV.

Additional Items

About Your Online Course Materials

Please note the following about online course components at UCLA Extension:

Students must have basic computer skills, including the use of word processing software, email, and the ability to use internet browsers, such as Safari, Firefox, or Chrome.
Students are responsible for meeting the technical requirements of Canvas and familiarizing themselves with the Canvas Learning Management System.
- What are the basic computer specifications for Canvas? https://guides.instructure.com/m/4214/l/82542-what-are-the-basic-computer-specifications-for-canvas
- Which browsers does Canvas support? http://guides.instructure.com/s/2204/m/4214/l/41056-which-browsers-does-canvas-support
Students are responsible for keeping a copy of all assignments and work submitted, and to be aware of all assignments, due dates, and course guidelines.
Students are encouraged to keep and/or download a local copy of their assignment files, as access to the online environment of a specific course is limited to 30 days after the final course date, as listed in the course catalog.

If you need assistance downloading student materials from your course, please contact Canvas Support or the Office of Instructional Enhancement.

UCLA Extension Enhanced Support

Email: [email protected]
Phone: Toll-free at (866) 269-7289 (US only) or (310) 206-4563.
Monday - Friday, 7am to 6pm (Pacific Time).
Website: http://support.uclaextension.edu
The UCLA Extension course management team assists both students and instructors with Canvas-related technical support, as well as general administrative questions.

For additional support on using Canvas or addressing a technical issue:
Click on the ''Help'' button on the lower left corner of the screen from within the Canvas system, where you can chat live with a technical support agent or submit a ticket for assistance.

Campus Safety Escorts

For students taking classes held on the UCLA campus and in and around Westwood Village, the UCLA Police Department provides a free walking escort service every day of the year from dusk until 1 a.m. Community Service Officers (CSOs) are available to walk students, faculty, staff members and visitors to and from anywhere on campus, in Westwood Village, and in the village apartments. CSOs are uniformed students who have received special training and are employed by the UCLA Police Department. To obtain an escort, please call (310) 794-9255 and allow 15 to 20 minutes for your escort to arrive. For complete information, see: https://www.ucpd.ucla.edu/services/community-service-officers-csos/evening-escorts

Schedule

WEEKLY COURSE CONTENT*

* Topics that are listed in this outline is subject to change.

DATE/TOPIC	ASSIGNMENTS	READINGS
Week One - June 28 6:30 – 9:30pm Ø Introduction & Survey Ø Syllabus Overview Ø Live Lecture: Change - Awareness, Purpose, and Presence	Read Chapter 1, 2 & 3 Assignment #1: Take the DISC Profile test and do the relevance part at the end, print and bring to the class: http://www.tonyrobbins.com/ue/disc-profile.php (10 points, Due on July 5) ACTIVITY: Student introductions	NLP At Work: Chapter 1 – What is NLP? NLP At Work: Chapter 2 – Thinking Patterns NLP At Work: Chapter 3 – Filters on Your World
Concept: Consciousness
Week Two – July 5 6:30 – 9:30pm Ø The Communication Process Ø Live Lecture: Confidence – Competence and Communication Ø Self-assessment on Visual, Auditory & Kinesthetic Communication Styles	Read Chapter 4, 5 & 6 Assignment #2: List 5 strengths and 5 weaknesses of your personality (10 pts, Due on July 12)	NLP At Work: Chapter 4 – Thinking with Your Body NLP At Work: Chapter 5 – Enriched Communication NLP At Work: Chapter 6 – Clean Questions
Concept: Confidence	Discussion: Where is your consciousness? How present are you? (optional)
Week Three – July 12 6:30 – 9:30pm Ø Live Lecture: Acting with higher purpose: Doing what you want now or doing what you want most Ø 6 levels of Human Needs Psychology	Read Chapter 11, 12, 15 ONLINE BONUS OPPORTUNITY #1: Write down your personal Mission & Vision Statements as your calling in life and share in group discussions -your calling (5 extra pts, Due on July 19)	NLP At Work: Chapter 11 – Strategies for Successful Living NLP At Work: Chapter 12 – Tap Into Your Inner Potential: Anchoring NLP At Work: Chapter 15 – Achieve What you Really Want: Well-Formed Outcomes
Concept: Calling
Week Four – July 19 6:30 – 9:30pm Ø Live Lecture: Decision vs. Commitment Ø Commitment in Relations Ø Asking the Right Questions	Read Chapter 8, 13 & 14 Assignment #3: Write down your top 3 commitments in life with their reasons WHY (10 pts, Due on July 26)	NLP At Work: Chapter 8 – Precision Questions NLP At Work: Chapter 13 – Align Yourself: Levels of Influence NLP At Work: Chapter 14 – Write Your Own Life Script: Beliefs of Excellence
Concept: Commitment	Discussion: What is a great example of commitment? (optional)
Week Five – July 26 6:30 – 9:30pm Ø Live Lecture: Self-regulation in Emotional Intelligence Ø Patterns of Decision Making Ø Understanding Hidden Agendas Ø Empathy	Read Chapter 17, 18 Assignment #4: What kind of emotions are you letting to control your moment, your hour or day? (10 pts, Due on August 2)	NLP At Work: Chapter 17 – Develop a Climate of Trust NLP At Work: Chapter 18 – Negotiate Your Way Through Life: Perceptual Positions
Concept: Control	Discussion: Why do you need control in life? (optional)
Week Six –August 2 6:30 – 9:30pm (GUEST SPEAKER) Ø Live Lecture: Most charismatic people of all times Ø Establish “liking” on other minds Ø Hypnotic Language Ø Personal Branding	Read Chapters 7, 9 ONLINE BONUS OPPORTUNITY #2: What, When, Where, Why and How can you contribute to the world? (5 extra pts, Due on August 9) Guest Speaker: SHAVON LINDLEY, CEO	NLP At Work: Chapter 7 – Metaphor: The Key to the Unconscious Mind NLP At Work: Chapter 9 – Hypnotic Language
Concept: Charisma	Discussion: Top 3 Influencers in your life (optional)
Week Seven – August 9 6:30 – 9:30pm Ø Live Lecture: Creating lasting change Ø NLP-based Coaching Ø Ultimate Strategic Position	Read Chapter 20 & 21	NLP At Work: Chapter 20 – Giving and Receiving Feedback NLP At Work: Chapter 21 – High Performance Coaching
Concept: Contribution (Desire to give vs. receive)
Week Eight – August 16 6:30 – 9:30pm Ø Live Lecture: LCS course summary & highlights Ø Q&A before final exam Ø Q&A for Presentations Ø Final Exam	Read all covered chapters Review all given information in class Final Exam: Turn in final exam papers (25 pts, Due on August 17)	READ ALL THE CHAPTERS COVERED SO FAR
Concept: Q&A and Final Exam
Week Nine – NO CLASS on August 23 FIELD TRIP DAY! THE PHELPS AGENCY 6:30 – 9:30pm Ø Live Lecture: Role Models – Do’s and Don’ts of Leadership, Most Common Mistakes and Best Practices of Leadership Ø Strategic thinking and result-oriented decision making	Read Chapter 10, 16 & 22 Assignment #5: Choose a Leader, Analyze him/her for 7C qualities (10 pts, Due on August 23) ACTIVITY: FIELD TRIP: THE PHELPS AGENCY	NLP At Work: Chapter 10 – Modeling NLP At Work: Chapter 16 – Time NLP At Work: Chapter 22 – Heal Through Humor
Concept: Modeling	Discussion: Who is your role model? (optional)
Week Ten – August 30 6:30 – 9:30pm Ø Live Lecture: Designing your leadership style – Integrating your Being, Living and Believing into Be-Live in U Ø Live Lecture: Student presentations	ACTIVITY: Live Q&A about final presentations on individual leadership styles in both PDF & in-class formats that are due on August 30 Mandatory Final Presentation: Your own Leadership Style in both PDF & in-class presentation formats	Go through all the chapters of NLP at Work
Concept: Your Leadership Style	Discussion: What is your leadership style? (optional)
Week Eleven – September 6 6:30 – 9:30pm Ø Live Lecture: Student presentations Ø Final Projects, Presentations and Feedbacks Ø Leadership Graduation Oath	ACTIVITY: All the students will make their presentations on their individual leadership styles Mandatory Final Presentation: Your own Leadership Style in both PDF & in-class presentation formats	Continue reading, learning, practicing and sharing what’s been learned with others in your life, for the ultimate growth and human excellence!
Concept: Leadership Presentations	ONLINE BONUS OPPORTUNITY #3: Give constructive feedback to presenters regarding their in-class presentations (5 extra pts, Due on September 7)

353833: Leadership Communication StrategiesMGMT-X 490.996